Privacy Policy

  • At On Mart Hypermarket (https://onmart.ae/), your privacy is our priority. We are committed to being transparent about how we collect, use, share, and protect your personal data. This Privacy Policy applies to all personal information collected by On Mart Hypermarket (“On Mart,” “we,” “us,” or “our”) through our physical stores, website, and mobile applications.

    UAE Compliance Statements

    In compliance with UAE legal and banking requirements, we make the following commitments:

    • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

    • https://onmart.ae/ will not pass any debit/credit card details to third parties.

    • https://onmart.ae/ takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, https://onmart.ae/ cannot guarantee the security of any information that is disclosed online.

    • https://onmart.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

    • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about changes on the website. Modifications will be effective on the day they are posted.

    How We Collect Your Information

    We collect personal data directly from you when you:

    • Register for our services in-store or online

    • Shop via our website, mobile app, or physical stores

    • Use our vouchers, coupons, or promotional offers

    • Participate in promotions, surveys, competitions, or product reviews

    • Contact customer service or are contacted for service-related communication

    We also collect certain information automatically through technologies such as cookies, web beacons, and log files to improve our website and services.

    Examples of collected data include:

    • Personal identifiers: name, email, phone number, postal code, and address

    • Demographics: age, gender, occupation, and preferences

    • Browsing behavior: pages visited, time spent, items added to cart or wishlist

    • Device and browser details, IP address, and usage patterns

    How We Use Your Data

    Your personal data may be used to:

    • Process and fulfill purchases, including payment, order management, and delivery

    • Provide customer service and resolve transaction issues

    • Manage subscriptions, offers, and marketing communications (with your consent)

    • Improve our products, services, and website experience

    • Prevent fraud and protect both our customers and our business

    • Comply with legal requirements

    Sharing Your Information

    We may share your personal information with trusted service providers who assist in order fulfillment, delivery, payment processing, and IT support. These providers are required to keep your information confidential and use it only for the agreed purposes.

    We may also disclose your information when required by law or in response to legal processes.

    Social Media

    On Mart Hypermarket maintains official accounts on platforms such as Facebook, Instagram, Twitter, YouTube, and LinkedIn to communicate with customers. While we moderate our channels, we are not responsible for content posted by third parties or for the privacy policies of these platforms.

    Your Rights

    You have the right to:

    • Access, correct, or update your personal information

    • Request deletion of your personal information where applicable

    • Opt out of marketing communications

    • Restrict or object to certain processing activities

    Requests can be made through your account on https://onmart.ae/ or by contacting our customer service team.

    Opt-Out Policy

    If you no longer wish to receive marketing communications, you can unsubscribe by using the link provided in emails or replying with the opt-out code in SMS messages.

    Cookies

    Our website uses cookies to improve your browsing experience, track performance, and personalize content. You may disable cookies in your browser settings, but some features of our site may not function properly.

    Security Limitations

    While we employ security measures to protect your data, no method of internet transmission or storage is completely secure. On Mart Hypermarket is not liable for unauthorized access, breaches, or data loss.

    Contact Us

    For any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us at:
    Email: info@onmart.ae

    Governing Law

    This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE.