Delivery Policy

At ON MART HYPERMARKET LLC, we strive to ensure that your orders are delivered quickly, safely, and conveniently. This Delivery Policy outlines how and when we deliver products purchased through https://onmart.ae/.

Delivery Areas

We currently deliver within the United Arab Emirates. Please note that delivery is not available to OFAC and other sanctioned countries as per our Terms & Conditions.

Delivery Timeframes

  • Standard Delivery: 1–3 business days within major UAE cities.

  • Remote Areas: 3–5 business days depending on location.

  • Orders placed after 3:00 PM will be processed the next business day.

  • Delivery time may vary during weekends, public holidays, or promotional periods.

Delivery Charges

  • Delivery charges will be displayed at checkout before you complete your purchase.

  • Free delivery promotions (if applicable) will be clearly stated on our website.

Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email or SMS containing your tracking details and estimated delivery date.

Delivery Conditions

  • Customers must provide an accurate delivery address and contact information.

  • If the delivery cannot be completed due to incorrect address details, unavailability of the customer, or failure to answer calls, the order may be returned, and re-delivery fees may apply.

  • For high-value orders, proof of identity may be required upon delivery.

Delivery Restrictions

  • We do not deliver to P.O. boxes.

  • Delivery is subject to availability and logistics feasibility in your area.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact our customer service team within 24 hours of receipt at +971 65685408 with your order details and photos (if applicable).

Contact Us for Delivery Inquiries

ON MART HYPERMARKET LLC
📞 Phone:  +971 65685408
🌐 Website: https://onmart.ae/